Skip to main content
We will be closed July 4-8 Details
Great Wolf Lodge

Entertainment Ambassador

Location: MN - Twin Cities Metro
Type: Full Time
Category: Theatrical performance and direction

City: Bloomington, MN
Salary: $13.00/hourly

Job description

At Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids’ activities and is also responsible for general retail work, including stocking merchandise and ringing sales.

Essential Duties & Responsibilities

Perform all branded experiences consistently according to Family Tradition procedures
Responsible for all aspects of Character Appearances and Entertainment at the property including:
Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
Perform Wolf Walk, Story Time, and other brand events/experiences outside of the Cub Club room (hands-on learning, dance parties, karaoke)
Personally interact with Great Wolf Lodge guests
When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
Escorts are the ‘voice’ of the character, so must have the ability and will be expected to converse casually and appropriately with guests
Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, trade shows, media and private functions
Responsible for character costume operations including care, cleaning, maintenance, etc.
Commit entirely to the assigned scheduled opportunities for specific characters (“Wiley”, “Violet”, or other scheduled character) to appear at on-site and off-site events
Distribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at events
Willingness to perform child-friendly promotional activities on-site and in the community
Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
All character and escort duties are interchangeable — it is expected that each Pack Member is willing and able to fulfill both roles as needed
Cub Club (room)
Perform all Cub Club experiences while always maintaining brand-approved reasons for our youngest guests and their parents to want to spend time in room
Provide and maintain a fun, engaging environment inside Cub Club at all times and promote hands-on learning through daily activities
Responsible for running Cub Club rooms on a daily basis including but not limited to maintaining high quality look of room at all times
Provide quality guest interactions with consistent upbeat, fun and energetic personality at all times. When not on break, act as though you are on stage at all times
Ensuring that all items within Kids Club are brand consistent. If not, informing their Supervisor of issues
Perform all branded experiences consistently according to Family Tradition procedures
Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences
Assist Kids Experience team with inventory of event & activity materials
Ability to learn new skills including, but not limited to, face painting, balloon making or other event related entertainment

Qualifications or requirements

Basic Qualifications & Skills

Some High School education or equivalent
Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

Previous experience in a related fields such as Entertainment, Hospitality, or Education
Charismatic, enthusiastic attitude
Ability to multitask and prioritize a variety of tasks with minimal direction
Previous as a Character and/or working with children
Proven teamwork skills

Physical Requirements

Ability to lift up to 50 lbs.
Able to sit and/or stand for long periods of time
Ability to maintain composure in character suits; including heat and humidity for periods of 30 minutes

How to apply

Go to to apply. Search for the Ambassador of Fun position in our Bloomington, MN location.