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American Musical Supply

Customer Service Representative

Location: MN - Twin Cities Metro
Type: Full Time
Category: Visitor, retail and event services
Deadline:

City: Eden Prairie, MN
Salary: $15 / hr.
Website: https://www.americanmusical.com/
Is this a remote / WFH position?: No

Metro Minn LLC serving American Musical Supply –

Job description

Metro Minn LLC is seeking motivated, music-gear enthusiasts to join our growing Customer Service team in Eden Prairie, MN, supporting customers of American Musical Supply. We’re looking for candidates who authentically enjoy talking about musical instruments and take pride in assisting and engaging customers. Our new, state-of-the-art contact center is conveniently located just outside of Minneapolis. We want to fill it with the best and brightest to take our Customer Service to the next level. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, this is the opportunity for you!

Requirements:

Experience in retail/online customer service via phone, email, and/or on-site chat
Knowledge of current Musical Instrument, Pro Audio, DJ and Accessory products
Excellent written and verbal communication skills, organized and detail-oriented
Willingness to learn new programs and systems / multitasking on a computer
Available to work nights and weekends as necessary

Responsibilities:

Communicate and assist with customers via phone, email and chat
Help customers navigate our website and place orders online.
Process orders in a fast-paced environment
Resolve product returns, customer shipping inquiries and order status questions
Work with internal departments to meet and exceed customer expectations

Minimum Requirements:

High school diploma or equivalent, bachelor’s degree preferred
1+ years customer service experience preferred
Fluent in English, Bilingual (Spanish) a plus
Weekend and evening availability

Other Experience:

Guitar, bass, drum and/or keyboard: 1 year (Preferred)
Live sound, recording, computer audio and DJ: 1 year (Preferred)

Benefits:

Competitive hourly based on experience
Professional environment where initiative is highly valued
401(k) with company match after 1 year
Employee discounts on new music gear
Free, state-of-the-art gym on location with 24-hour access

How to apply

Apply online