Visitor Assistant Galleries
City: Saint Paul, MN
Salary: $14.00 per hour
Organization website: mcm.org/jobs
Direct link to apply: https://recruiting.paylocity.com/recruiting/jobs/Apply/625744/Minnesota-Childrens-Museum/Visitor-Assistant-Galleries
Is this a remote / work from home position?: No, this is a site-based position
POSITION TITLE: Visitor Assistant: Galleries
DEPARTMENT: Museum Experience
SUPERVISOR TITLE: Gallery Services Coordinator
CLASSIFICATION: Part-time; Non-exempt
COMPENSATION: $14.00/ Hourly
$200 Hiring Bonus ; Paid on second paycheck following hire
Current hours of operation Wednesday – Sunday; 9 am – 4 pm. The museum is busiest on the weekends and this position requires commitment to working on the weekends with opportunity for shifts on week days too. Hours may expand to additional days and/or evenings down the road as we continue to staff up. Please complete the schedule availability as accurately as possible in the application.
This position is responsible for providing excellent customer service to all museum visitors, and monitoring and maintaining museum exhibits so they are ready for visitor use. This position also supports other departments in the division, including box office and security.
Provide excellent visitor experience in the galleries and public spaces by engaging and interacting with visitors:
Greet visitors in the galleries and throughout the museum
Actively engage with visitors by greeting them, answering questions and helping them use the exhibits
Direct crowds when needed, supervise lines and encourage turn-taking
Respond to safety needs, including reuniting lost parties, finding lost property, responding to door alarms, etc.
Follow appropriate procedures during emergency situations
Ensure exhibits ready for visitor use:
Follow all exhibit opening/closing procedures
Put props and costumes in proper places when not being used by visitors, so the exhibit is ready for the next visitors
Prepare and restock exhibit and program supplies as needed, including cutting paper, putting out crayons, props, etc
Monitor exhibits and public spaces for safety concerns, including hazardous conditions and suspicious or unsafe visitor behavior
Report exhibit or prop repair needs to the appropriate department
Do basic cleaning to maintain exhibits, including wiping down counters, disinfecting props, and vacuuming small areas
Support visitor operations and needs outside of the galleries:
Cover the security desk for breaks and follow basic security procedures for monitoring the building and checking in guests
Assist at box office as needed, directing visitors, answering questions or doing basic check-in procedures
Assist with special events or programs, including prepping areas or materials, checking in visitors and supervising spaces
Other duties as assigned:
Support division initiatives including service, education and sales programs. Attend and participate in daily opening meetings, department meetings, trainings, and other meetings as scheduled. Other duties as assigned.
Qualifications or requirements
Demonstrated ability to work well with adults and children
Ability to display a high level of flexibility regarding job assignments
Skill in interpersonal communication
Ability to express ideas clearly and present information effectively to Museum visitors.
Ability to calmly and effectively handle emergency situations.
Ability to work a flexible, variable schedule, including some holidays, evening and weekend days
Ability to work independently and make sound customer service decisions
Ability to speak clearly and effectively in crowded settings
Ability to handle multiple tasks in a timely manner
Ability to work effectively in a fast-paced, changing environment
One year customer service experience
Experience working or volunteering with children in a public, educational or recreational setting a plus
Ability to complete basic First Aid training (provided by the Museum)
Competitive starting pay with salary increases
Paid Sick Time
Retirement savings plan with employer match
Free family admission to museum
LinkedIn Learning account with access to thousands of online trainings
Discount on purchases at museum café and store
Minnesota Children’s Museum’s mission is sparking children’s learning through play. We are dedicated to providing children with a fun, hands-on and stimulating environment to explore and discover. Located in downtown St. Paul, MN, MCM employs 55 full-time and 55 part-time employees and engages variety of volunteers and interns. At MCM, our workplace values that guide how we work together are: Play, Include, Grow, Serve, and Strive.
At Minnesota Children’s Museum, we believe that diversity, equity and inclusion are integral to fulfilling our mission of sparking children’s learning through play. As a community resource for thousands of families, we are committed to being a diverse and welcoming place for everyone. Commitment to Diversity Equity & Inclusion
We are dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly.
MCM’s COVID SAFE PLAN
The Minnesota Children’s Museum is committed to providing a safe and healthy workplace for all of our employees and volunteers. We have developed the SAFE Plan in response to the COVID-19 pandemic. Every leader, manager, employee and volunteer are responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplace, and that requires full cooperation.
Your vaccination status will be collected if an offer of employment is to be made. The museum will follow OSHA’s Vaccine-or-Testing mandate, requiring employees to show proof of being fully vaccinated upon hire or requiring employees to show proof of weekly COVID testing per organization policy.
Minnesota Children’s Museum is an Equal Opportunity Employer committed to a culturally diverse work environment.