Visitor Assistant - Galleries
City: Saint Paul, MN
Salary: $14.00/ Hourly
Organization website: http://www.mcm.org
Direct link to apply: https://recruiting.paylocity.com/Recruiting/Jobs/All/72d3b867-c6d5-47fa-a64c-da24882b8678/Minnesota-Childrens-Museum
Is this a remote / work from home position?: No, this is a site-based position
Position Title: Visitor Assistant: Galleries
Department: Museum Experience
Supervisor Title: Gallery Services Coordinator
Classification: Part-time; Non-exempt
Compensation: $14.00/ Hourly
$200 Hiring Bonus ; Paid on second paycheck following hire
Schedule: Must be available to a minimum of every other weekend (Saturday and Sunday availability) plus have hours available during the week (Wednesday – Friday right now); we also have positions for those looking for a weekend only schedule. Hours can range between 6 – 20+ per week.
This position is responsible for providing excellent customer service to all museum visitors, and monitoring and maintaining museum exhibits so they are ready for visitor use. This position also supports other departments in the division, including box office and security.
Provide excellent visitor experience in the galleries and public spaces by engaging and interacting with visitors
–Greet visitors in the galleries and throughout the museum
–Actively engage with visitors by greeting them, answering questions and helping them use the exhibits
–Direct crowds when needed, supervise lines and encourage turn-taking
–Respond to safety needs, including reuniting lost parties, finding lost property, responding to door alarms, etc.
–Follow appropriate procedures during emergency situations
–Ensure exhibits ready for visitor use
Follow all exhibit opening/closing procedures
–Put props and costumes in proper places when not being used by visitors, so the exhibit is ready for the next visitors
–Prepare and restock exhibit and program supplies as needed, including cutting paper, putting out crayons, props, etc
–Monitor exhibits and public spaces for safety concerns, including hazardous conditions and suspicious or unsafe visitor –behavior
–Report exhibit or prop repair needs to the appropriate department
–Do basic cleaning to maintain exhibits, including wiping down counters, disinfecting props, and vacuuming small areas
Support visitor operations and needs outside of the galleries
–Cover the security desk for breaks and follow basic security procedures for monitoring the building and checking in guests
–Assist at box office as needed, directing visitors, answering questions or doing basic check-in procedures
–Assist with special events or programs, including prepping areas or materials, checking in visitors and supervising spaces
Other duties as assigned
–Support division initiatives including service, education and sales programs. Attend and participate in daily opening meetings, department meetings, trainings, and other meetings as scheduled. Other duties as assigned
Qualifications or requirements
–Demonstrated ability to work well with adults and children
–Ability to display a high level of flexibility regarding job assignments
–Skill in interpersonal communication
–Ability to express ideas clearly and present information effectively to Museum visitors.
–Ability to calmly and effectively handle emergency situations.
–Ability to work a flexible, variable schedule, including some holidays, evening and weekend days
–Ability to work independently and make sound customer service decisions
–Ability to speak clearly and effectively in crowded settings
–Ability to handle multiple tasks in a timely manner
–Ability to work effectively in a fast-paced, changing environment
• One year customer service experience
• Experience working or volunteering with children in a public, educational or recreational setting a plus
• Ability to complete basic First Aid training (provided by the Museum)
Retirement savings plan with employer match
Free family admission to museum
Minnesota Children’s Museum’s mission is sparking children’s learning through play. We are dedicated to providing children with a fun, hands-on and stimulating environment to explore and discover. Located in downtown St. Paul, MN, MCM employs 55 full-time and 55 part-time employees and engages over 1,500 volunteers and interns. At MCM, our workplace values that guide how we work together are: Play, Include, Grow, Serve, and Strive.
Minnesota Children’s Museum is dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly.
Minnesota Children’s Museum SAFE PLAN
The Minnesota Children’s Museum is committed to providing a safe and healthy workplace for all of our employees and volunteers. We have developed the SAFE Plan in response to the COVID-19 pandemic. Every leader, manager, employee and volunteer are responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplace, and that requires full cooperation.
Minnesota Children’s Museum is an Equal Opportunity Employer committed to a culturally diverse work environment.